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Shipping Rates and Policies

100 % Satisfaction Guarantee with 30-Day Money Back Guarantee!

Returns  

You can shop with confidence at ChimesInTheWind.com.  If you are dissatisfied with ANY of our products, you can return the item for a full refund within 30 days of receiving the wind chimes less shipping costs.  In the event that you need to return a product, please contact us for refund instructions. Returns on items will be accepted within 30 days and a refund will be credited back to your credit card minus any shipping, handling or freight charges.

Warranties 

All items, are warranted directly by the manufacturer.  No other warranty either expressed or implied is offered by ChimesInTheWind.com.  ChimesInTheWind is not responsible for normal wear and tear, abuse or mistreatment of item(s).  Items which are reported as defective within 30 days of receipt will be replaced or if requested, a refund will be issued. Reports filed after 30 days of receipt for any defects may be replaced or repaired at the discretion of Chimes in the Wind at no charge.

Shipping  

We normally ship all in stock items within 5 business days for the date your order is received.  Orders are usually shipped via UPS or USPS and actual delivery times will vary according to your Delivery Zone.  (the average transit time for UPS is 5-10 business days)  Any item that is "out of stock" will be placed on back order and than shipped immediately upon it's arrival in our warehouse.

If you are requesting a rush order and require delivery be expedited, please email for current shipping times on the particular products and locations.  

SHIPPING AND HANDLING CHARGES ARE $9.99 ON ALL ORDERS, AN EXTRA $2.00 WILL BE ADDED TO YOUR TOTAL FOR EACH ADDITIONAL ITEM ON YOUR ORDER.

EXPEDITED SHIPPING AND HANDLING CHARGES ARE $12.99 ON ALL ORDERS, AN EXTRA $3.00 WILL BE ADDED TO YOUR TOTAL FOR EACH ADDITIONAL ITEM ON YOUR ORDER.

Canada Shipping 

SHIPPING AND HANDLING CHARGES ARE $21.10 ON ALL CANADIAN ORDERS, AN EXTRA $3.00 ADDED TO YOUR TOTAL FOR EACH ADDITIONAL ITEM ON YOUR ORDER.

Taxes 

Chimes In The Wind is a Florida company.  If your order is shipped to any location within the state of Florida, you will be charged an additional 6% state sales tax.

Cancellations 

We do our best to ship orders within 24 hours of receipt.  Cancellation of an order must be received within 24 hours of the order being placed or we cannot guarantee cancellation before shipping handling and freight charges are applied.  Please email service@chimesinthewind.com